The Blue Grass Valley Bank
 
Monterey, VA ♦ (540) 468-1915
Blue Grass, VA ♦ (540) 474-2430
 
The Blue Grass Valley Bank

Frequently Asked Questions


If you are new to Online Banking, then you probably have questions.  We have listed some of the most frequently asked questions below with the answers in a "drop-down" format.  Simply click on the question and the answer will appear below it.  If you wish to close the answer, just click on the question link, again.

Getting Started with Online Banking

 

What do I need to enroll in Online Banking?

 

Who can I contact with any questions about Online Banking?

 

Can I access help topics in Online Banking?

 

What types of accounts can I access with Online Banking?

 

How do I access Online Banking?

 

Is Online Banking safe and secure?

 

What features does Online Banking offer?

 

What fees will I pay for Online Banking?

 

Online Bill Pay

 

What is Online Bill Pay?

 

Who can use Online Bill Pay?

 

How do I enroll in Online Bill Pay?

 

Who can I pay with Online Bill Pay?

 

How do I start making payments using Online Bill Pay?

 

How are payments delivered?

 

Is Online Bill Pay secure?

 

How long does it take for my payment to be received?

 

How are the scheduled payments processed with Online Bill Pay?

 

What happens if I do not use Bill Pay for an extended period?

Online Banking

 

What is required to access Online Banking from my computer?

 

Can I transfer funds between my accounts?

 

Can I schedule recurring or future dated transactions?

 

How can I tell when a transaction is posting to my account?

 

Can I export my data from Online Banking to financial software?

 

What if I change my email address?

 

What happens if I do not login to Online Banking for an extended period?

 

Online Statements

 

What is an Online Statement?

 

Why should I sign up for Online Statements?

 

How do I enroll in Online Statements?

 

Which accounts are eligible for Online Statements?

 

When will I begin receiving my statements online?

 

Will I still receive a statement in the mail?

 

What if I enroll in Online Statements, but I decide that I want to change back to paper statements?

 

What software do I need to view my statements online?